1. No Monetary Refunds

Sateileva operates under a strict No Refund Policy. Once an order is placed and processed, we do not offer monetary refunds (cash, bank transfer, or credit card reversals) under any circumstances.

• We do not offer refunds for: Change of mind, size issues, delay in delivery, or dislike of the product.

• All Sales Are Final: Please review your order carefully before confirming.

2. Exchanges for Defective Items

As per our Exchange Policy, we only offer a replacement if the product received is damaged or defective. We do not provide a refund for defective items; we will strictly provide a fresh replacement of the same product.

Note: The mandatory Unboxing Video (uncut, showing the package being opened) is required to process any claim.

3. Out of Stock Scenarios

In the rare event that you receive a defective item and we are unable to provide a replacement because the item is sold out or out of stock:

• We will provide you with a Store Credit / Coupon Code of the equivalent amount.

• This credit can be used to purchase any other item from Sateileva.

• We do not provide cash refunds even in out-of-stock scenarios.

4. Order Cancellations

• Before Shipping: If you wish to cancel your order, you must contact us within [e.g., 2 hours] of placing it. A cancellation fee may apply.

• After Shipping: Once an order has been dispatched, it cannot be cancelled or refunded.